Shipping, Return & Exchange Policy

Shipping Time

• Cairo & Giza: 2–4 business days.
• All other governorates: 4–8 business days.

Delivery times may vary during holidays, promotional periods, or due to exceptional circumstances.

Return & Exchange Policy

• You may request a return or exchange within 14 days of receiving your order.
• Products must be unused, in their original condition, with all tags and original packaging.
• Returns or exchanges will not be accepted for products that have been damaged due to misuse.

If There Is an Issue with the Product

If you experience any product defect, quality issue, or skin reaction that may be related to the product, Black Lotus will review and handle the case, provided that:

• You contact us within 72 hours of receiving your order.
• You provide all relevant details and, if possible, clear photos of the issue.

How to Request a Return or Exchange

You can contact us through either of the following methods:

Customer Service: +20 111 224 4431

Email: support@blacklotusegypt.com

Our customer support team will review your request and guide you through the next steps.

Refund Process

Once the returned product has been received and inspected, we will notify you of the approval or rejection of your refund request. If approved, the refund will be processed using the original payment method or another agreed method, subject to the payment provider’s processing time.

Shipping Fees

• If the return or exchange is due to a defective product or an error by Black Lotus, we will cover all shipping costs.
• If the return or exchange is requested for personal reasons, the customer may be responsible for the shipping charges.