Privacy Policy

Information We Collect

We may collect:

• Full name
• Phone number
• Email address
• Shipping address
• Order details

How We Use Your Information

Your information is used to:

• Process orders and payments.
• Deliver your purchases.
• Provide customer support.
• Improve our products and shopping experience.

Black Lotus is committed to using carefully selected natural ingredients to develop high-quality products while maintaining the highest manufacturing standards.

Data Protection

• Payments are securely processed through approved payment gateways, including Paymob.
• Black Lotus does not store customers’ credit or debit card information.
• Personal information is never sold or shared with unauthorized third parties, except when required to complete your order or comply with legal obligations.

Policy Updates

This Privacy Policy may be updated from time to time. Continued use of the website constitutes acceptance of any updates.

Contact Us

Email: support@blacklotusegypt.com

Phone: +20 111 224 4431

Welcome to Black Lotus.

By accessing this website or placing an order, you agree to the following Terms & Conditions:

• All orders are subject to product availability.
• Black Lotus reserves the right to modify products, prices, or promotions without prior notice.
• Payments are securely processed through approved payment gateways, including Paymob.
• Black Lotus is not responsible for product misuse or variations in results based on individual hair or skin type.
• All website content, including logos, images, designs, and text, is the exclusive property of Black Lotus and may not be copied or reproduced without prior written permission.
• These Terms & Conditions are governed by the laws of the Arab Republic of Egypt.
• Black Lotus reserves the right to update these Terms & Conditions at any time, and continued use of the website constitutes acceptance of any revisions.

Payment Policy

• Payments are securely processed through approved payment gateways, including Paymob.
• Black Lotus does not store or process customers’ credit or debit card information.
• Orders are confirmed once payment has been successfully completed or confirmed for Cash on Delivery orders (where available).

Shipping Policy

• Orders are processed during business days after order confirmation.
• Delivery times may vary depending on the customer’s location and the shipping provider.
• Shipping fees are calculated during checkout.
• Additional shipping charges may apply to orders with a total weight exceeding 3 kg. Customers will be notified of any additional charges before the order is confirmed.
• Black Lotus is not responsible for delays caused by circumstances beyond its control, including courier delays or unforeseen events.

At Black Lotus, you may cancel your order by contacting our Customer Support team before it has been shipped.

• Orders can be cancelled before they are handed over to the shipping company without any additional charges.
• Once an order has been shipped, any cancellation request will be subject to the Black Lotus Refund & Exchange Policy.
• If delivery is refused or cannot be completed due to incorrect information or failure to respond, Black Lotus reserves the right to deduct applicable shipping or operational costs.

At Black Lotus, customer satisfaction is our priority, and we are committed to providing high-quality products.

Refund & Exchange Eligibility

Customers may request a refund or exchange within 72 hours (3 days) of receiving their order in the following cases:

• Manufacturing defects.
• Receiving the wrong product.
• The product does not match the description or specifications shown on our website.
• A verified quality issue, subject to inspection and approval by the Black Lotus Quality Control Team.

Return & Exchange Methods

Customers may choose one of the following options:

• Schedule a pickup through our courier or delivery partner after contacting Customer Support.
• Return the product through any authorized Black Lotus pickup point or branch.

All refund and exchange requests are subject to inspection by the Black Lotus Quality Control Team before approval.

Refund Processing

Once approved, refunds will be processed through the original payment method. Processing time may vary depending on the customer’s bank or payment service provider.

Intellectual Property

All content displayed on the Black Lotus website, including trademarks, logos, images, designs, text, and all other materials, is the exclusive property of Black Lotus and may not be copied, reproduced, or used without prior written permission.

Limitation of Liability

Black Lotus makes every effort to ensure the accuracy of the information provided and the quality of its products. However, the company shall not be liable for:

• Misuse of products.
• Variations in results based on individual hair type, skin type, or method of use.
• Delays or inability to provide services due to circumstances beyond the company’s reasonable control.